Return, Refund & Cancellation Policy

Effective Date: September 5, 2026

This policy explains that rule, the few situations where we replace an item instead, and how cancellations and refunds work. It should be read with our Terms & Conditions.

1. No returns on spare parts

We do not take back spare parts. Once a part has been delivered to you or fitted to your appliance, it cannot be returned, exchanged or refunded because you have changed your mind, found it cheaper elsewhere, or no longer need it.

This is a safety rule as much as a commercial one. Appliance spares are electrical, gas-carrying or pressure-bearing components. Once a part has been handled, powered up or installed, we cannot confirm it is unused and undamaged, and we will not resell it to another household. A part that has left our control is treated as sold.

2. No returns on services

A repair, service or cleaning visit is work that has been performed. It cannot be returned. If you are not satisfied with the work, do not confirm the job as complete — tell the technician, or contact us. Completed work is covered instead by the warranty on that service, explained in clause 7 of our Terms.

3. The only exceptions — replacement, not return

We will replace an item, free of charge, in these situations only:

• The part was faulty when you received it — it did not work from the outset.
• We supplied the wrong part — it is not the part quoted on your job or order.
• The part arrived damaged.

Report any of these to us within 48 hours of the part being delivered or fitted, and before the part is installed where that is still possible. We may ask for a photograph, and we may ask to inspect the part or have the technician collect it.

Where a replacement is genuinely not possible — the part is discontinued, or out of stock with no restock date — we will refund it instead. These are replacements, not a general right of return.

4. What is never replaced or refunded

• A part damaged after it was fitted, by misuse, an accident, water, a power surge or pests.
• A part removed, altered or re-fitted by you or by another technician.
• A part you supplied yourself and asked us to fit.
• Consumables, filters and similar items once used.
• A part that has failed because the appliance itself has a further, separate fault.

5. Cancellation

Cancelling a booking is different from returning something, and it is free in most cases.

• Before the technician arrives — you can cancel from the app at no charge. Our office reviews the request.
• After the technician arrives — a visiting charge may apply. It is fixed when you book, shown on the job in your app, and is often zero. Nothing beyond it is charged for a cancelled job.
• If we cancel — because a technician is unavailable, the appliance is beyond our scope, or your address is outside the area we cover — anything you have already paid for that job is refunded in full.

A part already ordered specifically for your job may still be chargeable if it has been procured before you cancel. We will tell you if that applies before we bill it.

6. How refunds are paid

Where a refund is due under this policy, it is returned to the payment method you used. We do not pay refunds in cash or to a different account. How long it takes to appear depends on your bank or card issuer.

If you paid the technician in cash, an approved refund is paid back to you by bank transfer, and we will ask you for the account details for that purpose only.

7. Your rights under the law

Nothing in this policy takes away any right you have under the Consumer Protection Act, 2019 or other applicable Indian law. Where the law gives you a remedy for goods that are defective or a service that is deficient, that remedy stands regardless of the rule above.

8. How to raise a claim

Raise a complaint on the job or order in your app, or contact us using the details below. Please have your job or order number ready.